Gazzaoui

Supports the Systems Unit by preparing accurate technical and commercial offers, coordinating sales activities, maintaining CRM/SAP data integrity, and ensuring compliance with ISO documentation standards.

A. New Customer Development

• Identifies and qualifies potential customers and new market segments.
• Supports the sales team in expanding and diversifying the customer base.
• Schedules and coordinates meetings and presentations with prospective clients.
• Tracks and follows up on leads to convert opportunities into active projects.
• Maintains and updates a structured database of prospects and target accounts.

B. Technical & Commercial Support

• Prepares detailed technical and commercial offers aligned with customer specifications.
• Assists in product selection and proposes optimized technical solutions.
• Responds to customer technical inquiries and provides clarifications.
• Ensures timely submission of offers and compliance with tender requirements.

C. Market Development

• Analyzes market trends and monitors competitor activities.
• Identifies growth opportunities and emerging market needs.
• Supports marketing initiatives and product promotions.
• Contributes to the successful launch of new products in the market.
• Gathers and reports customer feedback to improve offerings and positioning.

D. Sales Coordination

• Prepares quotations, tenders, and supporting documentation.
• Tracks submitted offers and maintains proper follow-up until closure.
• Coordinates with logistics and operations to ensure smooth order processing and delivery execution.
• Monitors project timelines and delivery status.
• Maintains CRM/SAP data accuracy and generates the monthly offers register in line with ISO requirements.
• Provides updated pipeline and reporting support to the sales team.

E. Customer Support

• Maintains professional and responsive communication with customers.
• Addresses inquiries promptly and escalates complex matters when necessary.
• Supports after-sales activities to ensure project continuity and satisfaction.
• Strengthens customer relationships through proactive follow-up.

• Bachelor’s degree in Engineering or related field
• Strong analytical and problem-solving skills
• Proficiency in MS Office tools
• Familiarity with CRM/SAP systems is an advantage
• Fluency in Arabic and English; French is an asset

• 3–5 years of experience in a technical sales support or coordination role

• Bachelor’s degree in Engineering or related field